Technology VS Human Touch Within Hospitality

The hospitality industry, like many others, has experienced a remarkable transformation over the past decade, driven largely by advancements in cutting-edge technology. Online booking systems, self-check in options, and digital concierge services have become standard practices across hotels and restaurants. Today, it’s common to dine in a restaurant without even interacting with a server, as meals can be ordered and paid for directly from a smartphone. While these innovations offer streamlined processes and reduced costs, they also raise an important question: are we, in adopting these conveniences, losing the heart of true hospitality?

01-20 take a look at finding the balance between technology and human touch in the industry.

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